One of my most important duties as a member of Congress is to help constituents navigate federal agencies. While I cannot override the decisions made by a federal agency, I can often inquire on a constituent’s behalf to check on statuses, expedite service, find solutions, and try to cut through red tape.

Below you will find a list of services that I can help you with at federal agencies. You will need to complete privacy authorization form to comply with provisions in the Privacy Act. Please click here to fill out the online privacy authorization form.

Which agency do you need help with?

U.S. Citizenship and Immigration Services
  • Citizenship, Green Cards, work permits
State Department
  • Visas, overseas travel, international adoption
Internal Revenue Service
  • Tax issues and COVID-19 stimulus payments
Social Security Administration

  • Disability claims and retirement benefits
Department of Veterans Affairs
  • VA health and disability benefit claims
Education Department
  • Student loans and financial aid
Department of Labor
  • Labor issues
Passport Agency
  • Passports
  • Issues with Medicare
Federal Communications Commission
  • Filing complaints with the FCC
Housing and Urban Development
  • Housing issues
  • Military issues
Office of Personnel Management
  • Issues dealing with U.S. federal employment and retirement
Postal Service
  • Mail delivery, mailboxes, and other related issues

Casework Successes

"Congresswoman Suzan DelBene is a Godsend to our family! When the pandemic hit and all of the public schools closed down, I was a substitute teacher in several public-school districts in N. Seattle. I needed to apply for unemployment but stopped receiving checks for 3 straight months due to the fraud issues at Employment Security. Congresswoman DelBene and staff were professional, compassionate and quick to help me start receiving my checks again so we could pay our bills. Thank you, Congresswoman DelBene and staff for caring about Washington families!"

- Christine, Kirkland

"For more than two years I tried to work with the Defense Finance and Accounting Service (DFAS) to get the annuity benefit owed my mother. DFAS stopped paying my mother's annuity 10 months prior to her death in 2019. The ordeal to restart, then recover, her back pay continued, with me calling approximately every two months, only to be told I needed to provide another document, letter, or fill out a required form. About 6 months ago DFAS told me they had what they needed, but still no payment was received.

"I wrote to Congresswoman Suzan DelBene summarizing the problem I was having. Within a few weeks I received a call from her office, I provided some of the information I had also provided to DFAS and within a couple additional weeks, I received my mother's delinquent annuity benefit. I have no doubt it was Representative DelBene's intervention that solved this problem. My only regret is that I didn't ask for help earlier."

- Janice, Snohomish

"At a time where I thought I was out of options in dealing with the VA I was able to reach out to my local representative, Congresswoman Suzan DelBene. She has a team led by Benjamin who reached out to me to not only get me taken care of and headed in the right direction but also to show that veterans are cared for and should continue to be cared for 100% of the time and in a timely manner!"

- Justin, Bothell