Casework

One of the most important things I do as a U.S. Representative is help people with federal problems. Although I cannot override the decisions made by a federal agency, I can often intervene on a person's behalf to answer questions, find solutions, or just cut through the red tape. Below you will find a list of agencies that I can help you with. However, regardless of which agency you need help with, I need a completed privacy authorization form to comply with the provisions of the Privacy Act. Please download this printable version of the privacy authorization form and then fax or mail to the address listed under the agency from which you are seeking assistance.

Please click here to request help with a federal agency in addition to sending in a signed privacy authorization form.


Casework Successes

"Congresswoman Suzan DelBene is a Godsend to our family! When the pandemic hit and all of the public schools closed down, I was a substitute teacher in several public school districts in N. Seattle. I needed to apply for unemployment but stopped receiving checks for 3 straight months due to the fraud issues at Employment Security. Congresswoman DelBene and staff were professional, compassionate and quick to help me start receiving my checks again so we could pay our bills. For the first time in my life, I voted for local officials so I could be sure to cast my ballot for Congresswoman Suzan DelBene. My husband and son cast their ballots for the first time, too, because they were so thankful for all of Ms. DelBene's help. Thank you, Congresswoman DelBene and staff for caring about Washington families!"
-Christine Jones


"For more than two years I tried to work with the Defense Finance and Accounting Service (DFAS) to get the annuity benefit owed my mother. DFAS stopped paying my mother's annuity 10 months prior to her death in 2019. The ordeal to restart, then recover, her back pay continued, with me calling approximately every two months, only to be told I needed to provide another document, letter, or fill out a required form. About 6 months ago DFAS told me they had what they needed, but still no payment was received.

"I wrote to Congresswoman Suzan DelBene summarizing the problem I was having. Within a few weeks I received a call from her office, I provided some of the information I had also provided to DFAS and within a couple additional weeks, I received my mother's delinquent annuity benefit. I have no doubt it was Representative DelBene's intervention that solved this problem. My only regret is that I didn't ask for help earlier."
-Janice Lengenfelder


"At a time where I thought I was out of options in dealing with the VA I was able to reach out to my local congress representative Congress woman Suzan DelBene. She has a team led by Benjamin S. who reached out to me, to not only get me taken care of and headed in the right direction but also to show that veterans are cared for and should continue to be cared for 100% of the time and in a timely manner!"
-Justin Oden

"I co-founded a nonprofit in Woodinville during the second week of May.  EastWest Food Rescue was born of Eastern Washington farmers losing their contracts and supply chain because of COVID-19, forcing them to destroy their unsold crops or leave them in the fields to rot, while Western Washington families faced spiking unemployment and food-insecurity and food banks found themselves critically short of food.  

"Having founded a nonprofit before, I knew that the turnaround time for hearing back from the IRS for a 501(c)(3) designation, in normal times, was at least six months, and had no idea how much longer it could be because of the pandemic.  I worried about the fundraising and grant-application opportunities we would miss while we waited, leaving us without funds to pay farmers for their crops and to transport food to hungry families.  

"Then, Congresswoman DelBene's staff reached out to us and asked if they could help to expedite the application.  We had our 501(c)(3) designation letter two weeks later, less than four weeks after I initially filed our application!  As a result, we could go straight into the critical fundraising we need to do to support and grow our organization, thus feeding more of our neighbors and helping more of Washington's farmers keep on farming.

"We are so humbly grateful for Congresswoman DelBene's assistance."
-Nancy Balin


"I contacted Congresswoman Suzan DelBene and within a couple of days she had a member of her staff call me back. With my consent the staff member sent my information to WA state unemployment. My issues were solved in about 3 weeks after contacting Congresswoman Suzan DelBene. I feel that my issues were taken care of and I could count on her in the future."
-Tim Hillis

Which agency do you need help with?

Education Department

FCC - Federal Communications Commission

Housing and Urban Development

U.S. Citizenship and Immigration Services

Internal Revenue Service

Department of Labor

Medicare

Military

Office of Personnel Management

Passport Service

Postal Service

Social Security Administration

State Department - Visas

Department of Veterans Affairs